Pro-Care is WoolSafe certified in rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.For proper maintenance of Area Rugs, Oriental Rugs, Persian Rugs and other custom rugs, the experts highly recommend in-plant rug cleaning. Unlike synthetic rugs and wall-to-wall carpet, most rugs should not be cleaned on location (at a client’s home or business). There are several reasons for this:

  • Rug fibers are very different from those found in residential and commercial broadloom carpet. There is far more natural fiber such as wool, cotton, silk and jute used in rugs than in broadloom carpet.
  • Backings are very different, as natural foundation yarns are more prominent in rugs as opposed to separate synthetic backing fabrics for tufted carpet.
  • Construction is different: woven constructions are most prevalent in area rugs, as opposed to tufting being the dominant construction in the broadloom market.
  • Cleaning technology is different due to the potential for dye migration and fiber distortion.

Pro-Care’s rug care staff is trained through the IICRC and the WoolSafe Organization and is well qualified to care for the finest to the most basic rugs from around the world. We will thoroughly and safely clean your rugs in our special, “state of the art” cleaning plant where they will receive our thorough 18-Step Cleaning System to get maximum soil and spot removal. Having your rugs cleaned in our plant allows us to give them special attention and treatment for a more thorough cleaning, controlled drying, and the use of various tools and processes that are not available on location in your home or office.

Failure to perform specialized procedures in a plant may result in permanent damage to the rugs and flooring materials under and around the rug. Incomplete soil removal may occur due to an inability to dust or adequately vacuum both sides of the rug. It is recommended that any rug as well as carpet exposed to heavy traffic, be cleaned at least annually.

Pro-Care is fully bonded, licensed and insured and has been cleaning fine furnishings in the Nashville area since 1994.


Other specialty services include:

  • Urine decontamination
  • Blocking or re-stretching
  • Deodorization

Trey Moon

~ Rug Plant Manager ~

Trey Moon is Pro-Care's Rug Cleaning Manager specializing in rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Throughout his career, Trey Moon has built a strong knowledge base as a fine fabric and textile cleaning specialist.

Trey began by working in the dry cleaning industry for six years while in high school and college. This laid an excellent foundation for learning about the various fiber types in fine clothing. In 2005, he joined Pro-Care and earned his first Institute of Inspection, Cleaning and Restoration Certification (IICRC). Since then he has worked with virtually every fiber type and soiling condition known in the industry while providing outstanding service experiences to middle Tennesseans.

Meticulous attention to detail made Trey a prime candidate to become Rug Plant Manager at Pro-Care. He was trained in the cleaning of specialty rugs by industry authority Ruth Travis. Pro-Care is a WoolSafe Approved Fabric Care Specialist.He also apprenticed under Ms. Travis for more than a year and a half before taking over management responsibilities in Pro-Care’s Rug Plant. As a WoolSafe approved fabric care specialist, Trey uses the most advanced cleaning methods available.

A native of Nashville, Trey holds a Bachelor of Science Degree from Middle Tennessee State University. Along with Trey’s 13 years of experience in Fine Fabric care, he also holds a Master Textile Cleaner title, the highest designation in the professional textile maintenance industry. His seven IICRC certifications include Rug Cleaning; Upholstery and Fabric Cleaning; Carpet Cleaning; Odor Control; Color Repair; Carpet Repair and Reinstallation; Stone, Masonry and Ceramic Tile Cleaning.


18 Step Rug Cleaning Process

Pro-Care offers rug inspection, pick-up and drop-off for rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.During our initial inspection we will determine as much as we possibly can about the type of rug and inherent characteristics and conditions that may affect cleaning. A company representative will come to your home to transport your rugs or you may drop off "Cash and Carry" rugs at our facility and save the handling fee. Our handling fee is based on the number and size of rugs we transport with a minimum of $50.00. We carefully tag the rug at this time to avoid any mix-up while the rug is in Pro-Care's possession.
Pro-Care photographs rugs before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Every rug is thoroughly pre-inspected and photo documented front, back and sides to determine and identify if there are pre-existing conditions, which could potentially affect the cleaning process. We will carefully document these conditions to help determine the best method of safely yet effectively cleaning your rug. You will be contacted by our rug cleaning expert prior to cleaning to discuss your rug's condition. Once we get your authorization to proceed, we guarantee to give you expertise and workmanship consistent with industry standards of care combined with results that may be limited by the conditions and cleaning situation we encounter.
Pro-Care vacuums rugs before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Your rug is carefully pre-vacuumed with a Carpet and Rug Institute (CRI)-approved commercial vacuum to remove surface hair, dander, lint and other insoluble dry soil.
Pro-Care dusts rugs before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Woven rugs, especially hand-knotted wool pile rugs hide substantially more dry soil than wall-to-wall carpet. Studies performed by the Eureka Company found that a 9 x 12 rug could hold as much as 87 pounds of particulate soil. We use a variety of techniques to 'dust' the rug. Gently beating (like Grandma used to do), the rug from the backside with a specialized machine allows soils to sift downward and out of the pile. This is the most important step in cleaning any rug, as dry particle soil can cut the rug's delicate fibers and cause premature wear. Following dusting, the rug's face is vacuumed once again to remove fine particles left on the surface.
Pro-Care will test rugs for dye migration before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.One of the worst situations that can occur during rug cleaning is dye migration or bleeding. Since most fine rugs are made of wool or silk which is dyed with acid dyes, dye migration is always a concern. We will perform a prolonged colorfastness test to determine which cleaning method to employ to avoid potential color migration problems while achieving the most effective cleaning results.
Pro-Care will pre-treat any spots on rugs before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal.
Pro-Care will pre-condition rugs before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Most area rugs are made with natural fibers. All of the cleaning agents we apply to your rug have been tested by the WoolSafe Organization (www.woolsafeusa.org). Pre-conditioning your rug prior to cleaning allows the soil to be thoroughly dissolved and emulsified prior to the actual cleaning process.
Pro-Care will pre-treat rug fringe before rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.The fringe is also pre-treated with a specialty fringe cleaner for maximum soil removal.
Pro-Care will choose either a minimal moisture procedure or complete submersion cleaning procedure for your rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Our rug experts will evaluate your rug to choose the best cleaning procedure possible for maximum soil removal based on fiber content, delicacy and colorfastness. These methods may range from minimum moisture to complete submersion cleaning.
Pro-Care will thoroughly rinse your rug during rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Depending on the type of rug, soils will be thoroughly rinsed from your rug with extraction equipment or flushed with a specialized wand in a rug bath designed especially for area rugs and Orientals.
Pro-Care properly dries rugs during rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.After soil removal, the rug may be dried flat on our specialty rug drying platform or hung to dry on our rug tower in a climate controlled environment. Inadequate or incomplete drying or wet cleaning on-location could cause prolonged drying, texture change, cellulosic browning, dye migration, mold growth, dimensional change, and/or dry rot.
Pro-Care offers additional fringe cleaning during rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Some rugs require additional fringe cleaning or correction after the initial cleaning. We have special procedures and solutions to restore the original color to the fringe. We never use chlorine bleach which causes degradation and permanent damage to the foundation fiber.
Pro-Care grooms rugs once they are dried following rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.When the rug is dry, it is groomed in the direction of the pile with a soft bristle brush made for specialty rugs. A final vacuuming will remove loose fibers and dry soil that may have surfaced during the drying process.
Pro-Care will apply fabric protector at the end of a rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Fluorochemical protectors resist particle soiling as well as water and oil-based stains. Application of fabric protectors can enhance the performance of your rug and help keep it clean longer. Since fluorochemical coatings may be worn off over time by traffic and maintenance (e.g., vacuuming), they should be reapplied after a period of use and following professional cleaning.
Pro-Care technicians perform a final inspection following a rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Our cleaning specialist will give the rug a final inspection and release it for pick-up or delivery.
Pro-Care offers Tyvek wrap to properly transport your rugs following a rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.We will carefully wrap them with non-stick plastic tape for ease in handling prior to delivery. Or, if they are to be stored, we offer Tyvek® wrap for maximum protection during storage. Tyvek® wrap allows the rug to breathe while protecting it against moisture, dust and insects. For short term storage we offer acid free Kraft paper wrapping.
Pro-Care offers to delivery your rugs following a rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Upon delivery, we will re-lay the rug for you as long as you have secured your breakables and the area is clear of all large furniture.
Pro-Care recommends and offers rug pads following a rug cleaning - area rug cleaning, oriental rug cleaning and all custom rugs.Not only will rug pads bring comfort and cushion to your rugs, but they'll also add durability to make them last longer. You can even protect your floors underneath with padding that prevents color transfer and staining.

Rug pads create a safer environment by reducing the wrinkles and slippage of your area rug, which also makes it easier to vacuum. Whether you need a rug pad for a hard surface or carpet, we have the selection for you. Pro-Care offers three different types of quality rug pads. One is for use under Oriental or pile rugs, a second for flat weaves and a third for use with rugs laid over carpet. Pre-cut or custom cut sizes are available.


Pro-Care of Nashville is a Certified through the IICRC - Institute of Inspection, Cleaning and Restoration Certification - meaning Pro-Care is among the most highly trained and experienced in the carpet cleaning and rug cleaning industry.
Pro-Care uses only CLEANSEAL APPROVED products.
Pro-Care carries the EnviroSeal Certification Mark meaning Pro-Care uses low and zero VOC products that improve the performance and appearance of stone floors.