Testimonials

Very Professional Team. Will use again for sure.

I have used Pro-Care for years. The minute I have a new piece of furniture, I call John. When a piece of furniture is dirty, I call Pro-Care. Their responsiveness is excellent.

Very professional and courteous. Did a great job!

We are very pleased with your service and can’t think of a way you could have improved anything.

The technicians are so knowledgeable about kinds of carpets and so courteous. Theirs is the best company!!!

Jonathan and Lucas were very professional and did a great job on our carpets and area rug.

I believe you use the proper cleaning techniques that oriental carpets require. Most places only steam clean.

Our oriental rug had 20 years of dirt, wear, and odor from family use. We thought it was probably ruined so we entrusted it to ProCare for cleaning, even though the natural dyes made it risky. ProCare was successful in bringing it back to life with vivid beautiful colors and a pleasing smell.

I thought Johnathan was nice and professional. He provided me with a more accurate quote that in turn, saved me money. I would use Pro-Care again because Johnathan did such a great job, and I can trust him to be fair. He was knowledgeable of the process, shared additional information on how to better protect my furniture from my dog rubbing against it. He also provided accurate tips on how to get the smell out of my home quickly. I will have more furniture that will need to be protected. I plan on using pro-care for this service in the future

[The] ceramic tile brick floor in foyer (42 years old) had a sealer that had degraded over time and was discolored and yellowed in some areas. ProCare was able to clean it and restore it to like-new appearance. Extremely pleased with Evan and Xavier’s work! Excellent cleaning by professionals. Very helpful.

Easy to set up and they were in and out quickly.

We have used Pro-Care several times for upholstery and carpet cleaning and they always do an excellent job. Just this week, we needed them again and were told it would take a week because they were so busy. They called when there was a last minute cancellation and were able to come 2 days after my initial call. Craig and [Richie] were professional, efficient and great at explaining everything. Fairly priced and friendly people, can’t recommend them enough.

Very professional polite employees. Good job and effective in explaining the process. Will definitely use again and suggest your services to others!!

Johnathan was very professional and thorough. He gave me a great education when I asked him questions! NO one had ever told me to have my carpets professionally cleaned and protected at least once a year, especially if they were under warranty! Our bedroom area carpet rug has been in place since 2008, and had NEVER been professionally cleaned. Johnathan tried really hard to clean it, but (even though we are the only two people who really ever go in there) it is worn out from years of the same footpath pattern. He gave me advice when I asked for advice – I love to learn new things and appreciate learning how to better care for our home. He was not solicitous with his advice, whatsoever. I had received the recommendation for ProCare from a friend, and I am NOT disappointed! I am a fan of ProCare and of Johnathan! What a fantastic employee – y’all have a keeper! This is a survey I gladly filled! We will see y’all next year (if not sooner)! By the way, the orange scent in your cleaner is DIVINE! So natural smelling – y’all should sell it as a home freshening spray, too!

Javier and Sean were personable and professional and did a fantastic job. I’ll use them again and repeatedly

Sean with Pro-care was very helpful and prompt. He worked the entire time he was here and so far all looks great. He managed expectations and was helpful when I asked questions.

ProCare provided the best upholstery cleaning service we have ever had, anywhere. In setting up our appointment, Perry was professional, knowledgeable, friendly and answered all of our questions. We were impressed with his follow-through from beginning to end. The technicians were experienced, friendly, respectful and arrived exactly on time. They wore shoe coverings to protect our floors and were careful with everything they touched. We were appreciative that they spent time before cleaning to listen to our concerns and to recommend solutions that worked. Our furniture is white, but they were able to make everything look like new. There was no odor from their cleaning and our furniture dried quickly. ProCare is an amazing company from top to bottom. Our only regret is that we did not find them sooner. They have earned our loyalty.

Trey with ProCare has cleaned our rugs for years now and always goes above and beyond with communication, care of the rugs, etc. I have nothing but good things to say about Trey and this company.

Sean was fantastic. He really demonstrates what professional service is all about.

You did a great job on all areas from a massive wine spill! I was amazed. Thank you!

These guys are so awesome. A great group of people, with awesome service and top notch quality in all they do.

Your guys just cleaned the carpets and I just wanted to say what a pleasure they were to work with. They did an outstanding job and just delightful. Thanks for having such good people!

Richie and the other workers are so nice and helpful. Great team of employees. Excellent service all around. Quality job on cleaning rugs and furniture! And the treatment for stains works! Thank you for all your work helping us!

Pro-Care was able to remove stains caused by our dogs and our couch cushion looks like new. Wow!

WOW! YOU GUYS ARE AMAZING! THE CARPET LOOK NEW!!!

Richie and Javier came today and got out stains on two sets of runners on my front and back steps and a dark ink stain off an Oushack rug and then treated all of them. I have used Pro-Care several times to treat and or clean upholstery and rugs. I cannot say enough good things about them. I highly recommend!

We wanted to protect our rugs, couches and chairs without the harsh chemicals with our newborn at home. Pro-Care had that solution we were looking for.

We initially used them for some rugs and after several accidents we saw how great everything was protected so we called them back to do the rest of our stuff. Sean and his team were great start to finish. They kept us in the loop on when they were going to be by, took great care of moving things around and very helpful in answering all of our questions.

I would highly recommend them if you are looking for a nontoxic approach to protect your things.

Johnathan and Richie were very cordial and professional! Excellent service!

Pro-Care does an absolutely wonderful job cleaning our carpet in our home. Best in Middle Tennessee!

Five stars and two thumbs WAY up for Pro-Care. They cleaned our carpet and stretched a few buckles that had developed over the years, and the carpet looks like new. They cost a little more than some other companies my wife and I considered, but the investment is worth every penny! John, Mike, and Evan are professional, courteous, and detail oriented. Give them a call, and tell them I sent you.

Wow great service, super nice technicians, and the best part is the change in our white carpet. We have a baby and two dogs so we had done pretty much everything under the sun to this carpet, and after our visit from ProCare it looks like it is a whole new carpet. Makes a world of difference in the look and feel of our house. Thanks guys.

The fellas that did the cleaning called ahead to say they would arrive in 15 minutes. They were well informed of the job…thorough, very professional. They did a perfect cleaning that made our carpeting look brand new. THE BEST!!

I thought the entire process was seamless, from the initial phone call to [the] comment survey. I am an interior designer and have several clients that I will and have recommended your service. I will definitely be in touch!

So professional!!! I will be using Pro-Care from now on.

You are so dependable and professional and reasonable. I really appreciate having you do my carpets through all the normal day to day wear and tear and the occasional emergencies. Thank you.

Very courteous and on time! Our rug looks great!

I inherited a 125 year old family heirloom, a 12’×17′ oriental rug. Although it had been cared for over its long life, l knew it needed a professional examination of its over-all condition and a thorough cleaning. I contacted Pro-Care. Trey came to our house, picked up the rug, and took it back to the shop. When it was returned to me, l was thrilled. Each knotted tail of the 5″ long fringe had been individually cleaned and was as white and pristine as it must have been when it was made. The entire rug was stunning. I would recommend Pro-Care without hesitation and their skilled team deserves recognition for the incredible work they do!

Everyone at Pro-Care was courteous and professional (both on the phone and in person). They truly did an excellent job.

Very polite and courteous…My rug was NOT sopping wet when [the technician] left, so I was very happy. Nothing worse than getting carpet cleaned and it’s left so wet it takes days to dry. Will definitely use Pro-Care again!

Did an amazing job !! I’m so glad to have found you all!
Thank you!!

They were great! So professional. No complaints.

Very professional, friendly, and did a great job. We have no complaints.

Amazing customer service and communication. Quick pickup and return. Exceeded expectations.

The very best carpet care and cleaning service! I’m always amazed at the outcome! Fabulous with pet stains as a result of our precious senior dog . Craig is very knowledge and professional! We have company coming and I’m so thankful for ProCare!

Great cleaning, quick and courteous!

Each employee was above and way beyond professional, kind, respectful, clean and responsive! Pro-Care was excellent in every single way! We were very, very impressed.

Kevin explained everything very well and worked hard. Phenomenal job!

Sean, the technician (who cleaned my area rugs) was excellent. I was very pleased with the job he did.

What I liked most about Pro-Care was the courteous gentlemen (technicians), the quality of work and the cost. I’ve used Pro-Care since 2015 and each time has been excellent.

Originally, Pro-Care was contracted by Myers Carpet and Elizabeth Turner Design to protect a new Myers carpet. The protectant overspray caused slight discoloration to the leather border which could have gone unnoticed by us. Instead, Pro-Care immediately brought it to my attention and went above and beyond to resolve the issue. We appreciate the honesty and incredible integrity by each person at Pro-Care. If all businesses held a fraction of Pro-Care’s standards, businesses would flourish. Thank you.

This is the 1st time we have used Pro-Care. KEVIN AND CRAIG were extremely kind, professional and thorough. They educated us regarding how to care for our carpets. They did a fantastic job! Our carpets and upholstery look almost new. We are very pleased and highly recommend them and will most definitely use them again.

Professional, courteous, honest, on-time, neat and very pleasant pros to have in your home. Hats off to this experienced, excellent firm with special kudos to John, Richie, Jonathan, Mike and Andrea. Thank you!

I had a TERRIFIC experience with Pro-Care!! Scheduling, Customer Service and the technicians! Everything was Top Drawer!  My carpets and sofa look beautiful!

I will definitely call for any of my home care needs.  Super professional with a nice friendly attitude.

Kevin cleaned and sealed a marble bathroom floor for us, and it looks beautiful. He was on time and very efficient!

Pro-Care technicians go above and beyond. Besides being courteous, knowledgeable and so very professional, they arrive on time and do their best job. Stains that I thought no one could remove are gone. My 20-year old carpets still look great, thanks to Pro-Care. They are the only company I have used for carpets and tile for nearly all the 27 years I have lived in my house. Have never been disappointed.

The quick response to a large spill on my carpet, the quality of the clean up, their complimentary “leave behind gift” of spot cleaner and the reasonable price they charged…they are the only cleaner I call. Love these guys.

I use these guys at least once per quarter for cleaning carpets, area rugs, upholstered chairs etc. Having kids who spill and track mud in on their shoes means I need all the help I can get keeping our house looking presentable. The Pro-care team is professional, reliable, friendly, and efficient. Love them.

Pro-Care’s staff is thorough and very courteous! My carpet and upholstery looks new!

Great customer service!! On time and cleaned the sofa completely of all stains!!

5 Stars for superior customer service and great work!  After this experience, “More Likely” to use Pro-Care again and “More Likely” to refer someone to Pro-Care.

Kevin was very knowledgeable about the company and the services they provided me! He was professional and courteous. I’m very pleased with my clean carpets and upholstery!!

The carpet looks great! You all did an awesome job.  This is the 2nd time I have used Pro-care & will continue to use you all. Thanks!

Craig and Richie were incredible !!!! I love ProCare !!! They did such an amazing job this past Thursday on my carpet !!!! They were also friendly, nice and explained every detail !!! Recommend so highly.

We have an off-white area rug, a wet yard and a puppy (the rug was here first) and I did not have high hopes of the rug looking great again. Pro-Care exceeded my expectations! The rug looks amazing and the carpet they cleaned looks good as new. Their professionalism and obvious knowledge of their industry are icing on the cake. I highly recommend Pro-Care.

Excellent service from Andrea (in the office) to Trey and (Robert in the rug plant).  Trey and Robert fully explained the process and their level of care, professionalism, and follow up was OUTSTANDING!!!

Pro-Care is expensive but I believe worth it.  Cannot say enough about Trey and his teammate… so helpful and kind.

In response to his work cleaning an entry area rug, our client shared, “Jonathan was amazing.   Very knowledgeable.”

I have used Pro-Care about 20 years! I have never been disappointed! (multiple thumbs up and applause emojis)

Kevin was very knowledgeable and very polite. It was wonderful to have him return since he has been at our house before. You have to wait to let carpet sufficiently dry. That’s OK. Not a big deal. I like when Pro-Care lets me know about [repeat-client specials]. This does make a difference if I’m thinking about having my carpets cleaned.

They did a fantastic job! Probably the best to date. Courteous, punctual and attention to detail.

Referred by a friend. I found Pro-Care to provide excellent service in every way…If the opportunity arises to recommend Pro-Care to a Nashville friend, I certainly will be happy to do so. Thank you!

Kevin and his partner (Richie) did an excellent job! We’ve had several companies at our home for cleaning floors/carpets — the Pro-Care techs were the best!

Great prompt service and so kind! My husband is officially out of the dog house because you rescued him!! Many thanks and happy holidays to you!

Sean, the technician, arrived promptly at 9:00 AM. He was very personable and did a great job cleaning the two rooms. This is my second year using Pro-Care and I will be using them again next year.

We moved into a brand new home, with clear plastic carpet protector with adhesive. When we finally removed it, it left a film that began to collect dirt. One cleaner service tried and failed to remove. The carpet installer told us to replace the carpet. We received a referral to try Pro-Care from DT McCall.

They came, gave us an estimate, came back and removed the stains. They did the job that no one else could do. They were very professional. We highly recommend.

Sean and Evan did an outstanding job!! Could not be happier!!

Everyone at Pro-Care is so friendly and exemplifies customer service. Our technician Kevin was courteous, efficient and great at his job. Truly a pleasure and an asset to Pro-Care.

Our technician was Courteous and Professional. This is the second time we have used Pro-Care for our furniture protection needs. Great company to work with!

The technician was so professional and nice! I highly recommend Pro-Care!

I want to give a shout out to Pro-Care and their upholstery treatment. We have a cream colored fabric couch that was treated by Pro-Care. In the last 6 months I spilled a glass of red wine and a cup of coffee on the couch. Both the wine and the coffee came out by blotting the fabric with a white cloth and water. You can’t even tell where the spills were. I’m really impressed!

Thanks John Browning and Pro-Care! We recommend you wherever we go!

I dropped off our rug to the service center (Pro-Care’s onsite rug plant). Always courteous, friendly and professional!

On my carpet cleaning job, Craig exceeded my expectations. Great guy and great work!

I have used Pro-Care several times and always found their service to be excellent. Whenever I buy a new carpet or furniture I have it treated even before it comes into my house. I have never once had any problem and owning a dog sometimes the stains look like I would never be able to get them out myself.

The guys did an amazing job! My husband and I are so very happy with our clean carpets! Craig came and did our initial estimate and then was here for the cleaning. You can tell he loves what he does. He is so informative – thank you!

The guys were very professional and gave me options on cleaning and options on sealants to protect my furniture longer. Also worked hard to get most of the stain out of the upholstery.

The technician was prompt, courteous and professional. Pet stains (on our carpet) were removed with the application of an enzyme product. We would not use anyone else for carpet cleaning…As always, an excellent outcome!

Very professional, very hard-working, got the job done.

Living in an apartment, I was unsure about having someone come in to clean my furniture. Now, I know the people to call. Thank you very much for making it so easy and doing a beautiful job!

Very prompt and attentive to my requests. The owner and the service men who worked on my carpets were very polite and helpful. I’m very pleased with their workmanship and their professionalism.

Your very courteous and knowledgeable technicians were most impressive. They answered all my questions and were most helpful in every way. I regret I didn’t know about your services before now!

Pro-Care always does a fantastic job! Our carpets and area rugs look great!

I have only positive commentary! You all took wonderful care of my needs prior to a recent wedding at my home. Your company really worked it out to accommodate me. The young man who cleaned and cared for my slate flooring on the porch was polite and very professional. I look forward to having my carpets cleaned next. Thank you again.

The team was easy to work with, informative, got me on the schedule quickly, and provided excellent customer service every step of the way. The technician came during the COVID-19 “stay at home” mandate and did an excellent job of making me feel safe by being intentional about keeping his distance and wearing gloves and booties while in the house.

Great job cleaning my parent’s carpet!

I liked everything from the booking to the appointment to the kind and helpful techs. Would gladly recommend and do business with Pro-Care again!

Fantastic business partner who has always ensured the satisfaction of our clients on each project. They are such a pleasure to work with and always are prepared and ready to serve.

Top notch service and results as always! I work in the flooring industry so needless to say I am extremely critical of my flooring. Pro Care takes the time to extensively educate their employees on carpet composition and it shows in the end result every time. They not only have the best customer service around, but knowledgeable technichians that understand your needs and tackle the job in the best way possible. Not all carpet cleaning is created equal. Highly recommend this company!

Great job getting our nasty pet stained carpet squeaky clean!

Great service, quality results. Highly recommend.

Wow great service, super nice technicians, and the best part is the change in our white carpet. We have a baby and two dogs so we had done pretty much everything under the sun to this carpet, and after our visit from ProCare it looks like it is a whole new carpet. Makes a world of difference in the look and feel of our house. Thanks guys.

Excellent customer service, professional and quality cleaning. I’ve never had a technician that didn’t go above and beyond; corner guards, shoe covers, spotting solution. You will not be disappointed!

Great experience with ProCare! Kevin & Craig were over the top courteous and professional when they came by to service our rug. Highly recommend. We will definitely use them again.

I have used Pro-Care for years when we had wall to wall carpeting. It was very light beige and often got quite dirty. Pro-Care always did an excellent job, and the technicians were pleasant to work with and punctual. This time I needed to have a room size oriental rug that had not been cleaned in the 8 or 9 years we have owned it. It was dirty and had a number of stains. It looks brand new now. I am very pleased with the care Pro-Care took with my rug and would not consider another rug cleaning company. Thank you, Pro-Care!

CP gives Pro-Care 5 out of 5 on the follow-up survey, from on-time arrival to quality of job, responsiveness of office staff, and overall performance, sharing, “The gentlemen that came to the house were efficient and very polite.”

Craig did an “unusually” great job on carpet cleaning. We love him and his work!

Excellent service and results. The guys were great to work with and a pleasure to talk to.

Kevin was great! He was so thoughtful and was careful to inform me of all I needed to know about the service he was about to perform. [Even] when we both knew my 32 year old carpet wasn’t going to look like new, Kevin did everything possible to make the carpet look as good as it can. He [is] knowledgeable, courteous and personable.

We appreciated the professionalism of the entire experience. Kevin was very courteous and did an excellent job. We were impressed at the effort made to protect our floors such as the booties, carpet outside to wipe his feet, and the guards to protect our home from the hose. Will definitely recommend Pro-Care to others. A special thanks to Kevin. He represents your company well.

Wendy is a great communicator. She went above and beyond instructing me about what information was needed for an estimate and the processes that make Pro-Care worth the higher cost compared to cleaning my rugs at home. Wendy saved me time and money, letting me know about the first-time customer discount. The rugs were returned clean and dry. Just what I wanted! Outstanding customer service! Thank you!

Everyone I spoke to [at Pro-Care] was so courteous and knowledgeable – from my first phone conversation, to the tech who put together my quote, to the two techs who completed the work. I was blown away by your professionalism and my choices. My rugs and tile floors look great!

Thank you Pro-Care! We are grateful to have so many opportunities to do business with you!

We always use your services when our clients get new furniture. We’re thankful you’re there to keep their investments protected.

What we liked most about our Pro-Care experience was the professionalism and the quality of the job. I had recently had some other rugs cleaned [by another business] and was hugely disappointed with the results.

Pro-Care is the only one we’ll have clean our carpets and rugs.

I have been a very happy Pro-Care customer for 20 years. I have never been disappointed. The staff ROCKS. There’s not a single negative. I would never use any other carpet cleaning service. I love Pro-Care!

Best carpet cleaning I’ve ever had. Phone rep and service reps were all so polite and friendly. Fabulous Job!

I am very pleased with the quality of service I received from Pro-Care. Customer service was outstanding! From beginning to end, everything was top notch!

As always, your crew managed to make our old carpet clean! Your guys were courteous and listened to what we wanted… We appreciate your expertise and your accommodating our request. Best floor professionals ever!

Always courteous! Always on time! Always excellent work!

Kind, knowledgeable, and courteous. This is the 3rd time I have used this company. They have done a wonderful job each time.

I really love your company and your staff. The communication is awesome. You are always on time and the job is done as promised!!

Andrea was very quick and kind in her response to my billing [question]. It really conveyed the personal and professional touch of a great business trying to take care of their customers.

Very professional and knowledgeable crew. Polite and respectful, careful with their work. The best service experience I have had in the 3 years I have been in Nashville.

Extremely courteous employees. I’m very impressed each time I interact with Pro-Care. Really happy with the job that was done. Excellent communication from everyone!

These guys ROCK! Been using Pro-Care for years now. John and his team are the best in town…and I love telling everyone about them.

I had just closed on a home in Brentwood, but was still living in Cincinnati. On the day of my scheduled service, I called to see if there was any way my appointment time could be moved up since I was going to have to make the trip down to Nashville and back to Cincinnati in the same day. John juggled the schedule so that I could be serviced in the morning instead of the original afternoon time slot. I am so impressed by the customer service I received from Pro-Care!

Pro-Care’s service was very thorough! So so impressive!

The technicians on my job were excellent. They earned 5 stars plus on this job. I had some very dirty carpets that they brought back to life. Courteous and professional! Very comfortable having them in my home.