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Courteous and Professional!
The technicians on my job were excellent. They earned 5 stars plus on this job. I had some very dirty carpets that they brought back to life. Courteous and professional! Very comfortable having them in my home.
Pro-Care’s service was very thorough! So so impressive!
Great customer service
I had just closed on a home in Brentwood, but was still living in Cincinnati. On the day of my scheduled service, I called to see if there was any way my appointment time could be moved up since I was going to have to make the trip down to Nashville and back to Cincinnati in the same day. John juggled the schedule so that I could be serviced in the morning instead of the original afternoon time slot. I am so impressed by the customer service I received from Pro-Care!
These guys ROCK!
These guys ROCK! Been using Pro-Care for years now. John and his team are the best in town…and I love telling everyone about them.
Excellent communication from everyone!
Extremely courteous employees. I’m very impressed each time I interact with Pro-Care. Really happy with the job that was done. Excellent communication from everyone!
Best Service Experience
Very professional and knowledgeable crew. Polite and respectful, careful with their work. The best service experience I have had in the 3 years I have been in Nashville.
Quick and Kind
Andrea was very quick and kind in her response to my billing [question]. It really conveyed the personal and professional touch of a great business trying to take care of their customers.
I really love your company and your staff. The communication is awesome. You are always on time and the job is done as promised!!
Kind, Knowledgeable and Courteous
Kind, knowledgeable, and courteous. This is the 3rd time I have used this company. They have done a wonderful job each time.
Always courteous! Always on time! Always excellent work!
Best Professionals Ever!
As always, your crew managed to make our old carpet clean! Your guys were courteous and listened to what we wanted… We appreciate your expertise and your accommodating our request. Best floor professionals ever!
I am very pleased with the quality of service I received from Pro-Care. Customer service was outstanding! From beginning to end, everything was top notch!
Best carpet cleaning I’ve ever had. Phone rep and service reps were all so polite and friendly. Fabulous Job!
20 Happy Years
I have been a very happy Pro-Care customer for 20 years. I have never been disappointed. The staff ROCKS. There’s not a single negative. I would never use any other carpet cleaning service. I love Pro-Care!
Professionalism and Quality
What we liked most about our Pro-Care experience was the professionalism and the quality of the job. I had recently had some other rugs cleaned [by another business] and was hugely disappointed with the results.
Pro-Care is the only one we’ll have clean our carpets and rugs.
Thankful You’re There
We always use your services when our clients get new furniture. We’re thankful you’re there to keep their investments protected.
Thank you Pro-Care! We are grateful to have so many opportunities to do business with you!
Everyone I spoke to [at Pro-Care] was so courteous and knowledgeable – from my first phone conversation, to the tech who put together my quote, to the two techs who completed the work. I was blown away by your professionalism and my choices. My rugs and tile floors look great!
Wendy is a great communicator. She went above and beyond instructing me about what information was needed for an estimate and the processes that make Pro-Care worth the higher cost compared to cleaning my rugs at home. Wendy saved me time and money, letting me know about the first-time customer discount. The rugs were returned clean and dry. Just what I wanted! Outstanding customer service! Thank you!
Will Definitely Recommend Pro-Care
We appreciated the professionalism of the entire experience. Kevin was very courteous and did an excellent job. We were impressed at the effort made to protect our floors such as the booties, carpet outside to wipe his feet, and the guards to protect our home from the hose. Will definitely recommend Pro-Care to others. A special thanks to Kevin. He represents your company well.
Kevin was great! He was so thoughtful and was careful to inform me of all I needed to know about the service he was about to perform. [Even] when we both knew my 32 year old carpet wasn’t going to look like new, Kevin did everything possible to make the carpet look as good as it can. He [is] knowledgeable, courteous and personable.
Excellent service and results. The guys were great to work with and a pleasure to talk to.
Craig did an “unusually” great job on carpet cleaning. We love him and his work!
100% Satisfaction Across the Board
CP gives Pro-Care 5 out of 5 on the follow-up survey, from on-time arrival to quality of job, responsiveness of office staff, and overall performance, sharing, “The gentlemen that came to the house were efficient and very polite.”
Area Rug Looks Brand New!
I have used Pro-Care for years when we had wall to wall carpeting. It was very light beige and often got quite dirty. Pro-Care always did an excellent job, and the technicians were pleasant to work with and punctual. This time I needed to have a room size oriental rug that had not been cleaned in the 8 or 9 years we have owned it. It was dirty and had a number of stains. It looks brand new now. I am very pleased with the care Pro-Care took with my rug and would not consider another rug cleaning company. Thank you, Pro-Care!
Great experience with ProCare! Kevin & Craig were over the top courteous and professional when they came by to service our rug. Highly recommend. We will definitely use them again.
You will not be disappointed!
Excellent customer service, professional and quality cleaning. I’ve never had a technician that didn’t go above and beyond; corner guards, shoe covers, spotting solution. You will not be disappointed!
A Baby and Two Dogs
Wow great service, super nice technicians, and the best part is the change in our white carpet. We have a baby and two dogs so we had done pretty much everything under the sun to this carpet, and after our visit from ProCare it looks like it is a whole new carpet. Makes a world of difference in the look and feel of our house. Thanks guys.
Great service, quality results. Highly recommend.
Pet Stained Carpet
Great job getting our nasty pet stained carpet squeaky clean!
Top notch service and results as always! I work in the flooring industry so needless to say I am extremely critical of my flooring. Pro Care takes the time to extensively educate their employees on carpet composition and it shows in the end result every time. They not only have the best customer service around, but knowledgeable technichians that understand your needs and tackle the job in the best way possible. Not all carpet cleaning is created equal. Highly recommend this company!
Always Ready to Serve
Fantastic business partner who has always ensured the satisfaction of our clients on each project. They are such a pleasure to work with and always are prepared and ready to serve.
I liked everything from the booking to the appointment to the kind and helpful techs. Would gladly recommend and do business with Pro-Care again!
Great job cleaning my parent’s carpet!
Praise for COVID-19 Service Safety
The team was easy to work with, informative, got me on the schedule quickly, and provided excellent customer service every step of the way. The technician came during the COVID-19 “stay at home” mandate and did an excellent job of making me feel safe by being intentional about keeping his distance and wearing gloves and booties while in the house.
Ready for a Wedding!
I have only positive commentary! You all took wonderful care of my needs prior to a recent wedding at my home. Your company really worked it out to accommodate me. The young man who cleaned and cared for my slate flooring on the porch was polite and very professional. I look forward to having my carpets cleaned next. Thank you again.
Pro-Care always does a fantastic job! Our carpets and area rugs look great!
Your very courteous and knowledgeable technicians were most impressive. They answered all my questions and were most helpful in every way. I regret I didn’t know about your services before now!
Prompt and Attentive
Very prompt and attentive to my requests. The owner and the service men who worked on my carpets were very polite and helpful. I’m very pleased with their workmanship and their professionalism.
5 Stars Across the Board!
Living in an apartment, I was unsure about having someone come in to clean my furniture. Now, I know the people to call. Thank you very much for making it so easy and doing a beautiful job!