Colby SheaGeneral Manager
Kevin WarringtonOperations & Hard Surface Manager
Trey MoonRug Plant Manager
Andrea DillingerClient Service Representative
Wendy MorrisonClient Care Specialist
Judylee LedoAdministrative Assistant
John Browning was cleaning carpets before he could drive. In fact he grew up in the trade, helping his father with Anne’s Carpet Cleaning, the family business, through his school years. In 1989 he signed on with W.W. Grainger where he stayed for eight years and where he met Lisa, who would become his wife. John started a small carpet cleaning company in 1997. Meanwhile, across town, Jim Kirkpatrick was growing his own carpet care business, Pro-Care, which he started in 1995. John bought Pro-Care in ’99 and the company has flourished ever since. Looking back, Browning remembers that after years of textile care experience he still had to learn how to be the sort of business man that could lead, market, and manage daily operations. Now, when he is asked what he likes about being president, John says he most enjoys creating a positive culture in the company and around the office, knowing that this guarantees our clients an outstanding service experience. When in the office, John covers all areas of service, from manning the phones, to prepping equipment and keeping up with correspondence. As busy as he is, between tasks he is known to cut up with the administrative team and staff. When not on the clock, John prioritizes time with his family, and likes to putter around his home workshop or ride his bike.
Colby Shea has worked in the textile cleaning industry since 1998. After four years as a technician with Pro-Care, Colby was promoted to the company’s General Manager in 2015. Colby’s training is extensive – he is certified by the IIRC in the areas of Stone, masonry, tile and grout cleaning; carpet cleaning; carpet repair, and upholstery cleaning. As an administrator who has worked in the field he is able to advise clients about Pro-Care’s services and support the team in the field. Working for Pro-Care, Colby is proud that we are recognized “as a leader in the textile maintenance industry,” locally and nationally, and “working with the most educated and professional staff” in our field. Serving our clients over the past seven years, Colby believes that “Providing an outstanding service experience is just as important as getting great results.” When not on the clock, Colby enjoys tackling home improvement projects, cheering on the Titans and Predators, and spending time with wife Tara and 2 daughters Riley and Izzy.
First certified in 1998 by the IICRC, Kevin Warrington already had six years of full time cleaning experience before being hired at Pro-Care. Now in his 12th year with our company, Kevin has attained multiple distinctions, including Master Textile Cleaner (this includes 5 separate certifications as well as on-the-job experience); Journeyman Water Damage Restorer; Stone, Masonry, and Ceramic Tile Cleaning and more. In his time in the field, Kevin has found the old saying to be true, “People don’t care how much you know until they know how much you care.” Kevin cares. He is proud of his record of professional recognition – for his commitment to continuing education, customer service, ethics, and overall contributions to the industry. Clients have commended him for his attention to detail, efficient service and personable manner. Kevin says that what he likes best about working for Pro-Care is the company culture, and working with a team that shares his goals and commitment to service.Off the clock he enjoys books, movies, and other media and is a self-proclaimed Sci-Fi/Fantasy geek.
Throughout his career, Trey Moon has built a strong knowledge base as a fine fabric and textile cleaning specialist. Trey began by working in the dry cleaning industry for six years while in high school and college. This laid an excellent foundation for learning about the various fiber types in fine clothing. In 2005, he joined Pro-Care and earned his first Institute of Inspection, Cleaning and Restoration Certification (IICRC). Since then he has worked with virtually every fiber type and soiling condition known in the industry while providing outstanding service experiences to middle Tennesseans.
Meticulous attention to detail made Trey a prime candidate to become Rug Plant Manager at Pro-Care. He was trained in the cleaning of specialty rugs by industry authority Ruth Travis. He also apprenticed under Ms. Travis for more than a year and a half before taking over management responsibilities in Pro-Care’s Rug Plant. As a WoolSafe approved fabric care specialist, Trey uses the most advanced cleaning methods available.
A native of Nashville, Trey holds a Bachelor of Science Degree from Middle Tennessee State University. Along with Trey’s 15 years of experience in Fine Fabric care, he also holds a Master Textile Cleaner title, the highest designation in the professional textile maintenance industry. His seven IICRC certifications include Rug Cleaning; Upholstery and Fabric Cleaning; Carpet Cleaning; Odor Control; Color Repair; Carpet Repair and Re installation; Stone, Masonry and Ceramic Tile Cleaning
With a background in commercial arts and graphic design, and eight years in management and photography, Andrea Dillinger knows a lot about marketing and business. Since January of 2015, Andrea has been the friendly face of Pro-Care, greeting guests and offering assistance by phone to customers in need and technicians in the field. Andrea values the Pro-Care company mission to offer “the most outstanding service experience ever” and she appreciates that the entire employee family makes that mission their focus. When she is not behind the front desk or clowning around with President John Browning down the hall. Andrea loves to take on DIY projects, design work, crafting and event-planning. She especially likes to organize and host family gatherings. She and her husband Craig (a new addition to the Pro-Care technical team) co-parent a malti-poo named “Kitty”.
Wendy Morrison has spent 30 career years in customer service including 15 years in teaching and 12 years in sales and interior design. A Nashville native, she joined the Pro-Care family in the summer of 2017. Her work as a Client Care Specialist allows Wendy to be an ambassador for the company, visiting partner businesses, answering questions about the referral program and our various services, keeping the database updated and participating in community events. Wendy is a published designer with a BA and an MLA. She stands behind Pro-Care͛s emphasis on service and enjoys being part of such a qualified and experienced team, “I love that I can help shape the marketing strategy of the company and put my creativity and experience to work.” When she is not ‘on the road’ or behind her desk, Wendy loves creative projects, performing, and time with family.
Judylee Ledo, or ‘JL’ as she’s known at the office, brings over 15 years of experience in office administration and office management to her position at Pro-Care. A year at the company in the capacity of Administrative Assistant has put her in charge of monthly marketing mailings, accounting, referral tracking and office support. Judylee says she enjoys being a part of the Pro-Care team, “I appreciate how organized (the company is) and how efficiently things are done here.” Part-time work for the company allows JL time to spend with her husband and 3 active daughters who love musical theater and singing. A fan of muscle cars and consignment shops, JL and her family share their home with their cat Sofia.
Brandon Pate comes to Pro-Care from a background of teaching math and coaching football for middle and high school students. After a brief stint in retail furniture services, he joined our team in 2017. Newly certified in carpet cleaning and upholstery and fabric cleaning, Brandon brings a smile to every job and is known for his sunny disposition. As a member of the Pro-Care team, he gets to partner with his fellow technicians on the job, which he really enjoys. What’s more, Brandon likes the variety of ways that Pro-Care takes care of its clients in work that is never boring. Brandon says he ͞”loves providing excellent service and results, with personality.” Soon to be certified by the IICRC, Brandon is off to a great start with Pro-Care. In his free time, Brandon is all about family, refurbishing old cars, building houses and cheering for football.
Britt Nixon spent three years working for high-end cleaning companies before coming on board with Pro-Care. After two years on the team, he says we’re the “best bar none.” Britt says that the positive working environment here is thanks to the commitment of all the employees to Pro-Care’s company mission, to “offer the most outstanding service experience ever.” Britt is concerned that carpet cleaning “gets a bad rap due to unscrupulous companies” and he recognizes that every client deserves “honesty and integrity” in their service providers. Pro-Care technicians bring those qualities to every job. When the work week is done, Britt divides his time between family and a “passion for 6 strings.” He can be heard playing his Paul Reed Smith guitar at home and at church.
Craig Dillinger is a jack-of-all-trades and one of the newest additions to the Pro-Care Team. Assisting the lead technicians in the field, Craig provides support by managing tools and equipment, preparing rooms for cleaning and protection services, and insuring thorough service and consistent work flow. Craig is newly certified in carpet cleaning and upholstery and fabric cleaning. He says the best part of working for Pro-Care are “the co-workers and work environment.” His outside interests include music concerts, sports, cooking on the grill, and giving a great haircut. Newly wed to Pro-Care’s Administrative Assistant Andrea (the voice on the phone when clients call with questions or appointment requests), Craig is the proud ‘papa’ of Kitty, their 5 year old Maltipoo.
Evan Brewer is among Pro-Care’s most experienced technicians.Now in his 8th year with the company, Evan is certified by the IICRC in carpet cleaning; carpet repair and reinstallation; odor control; stone, masonry, and ceramic tile cleaning; upholstery and fabric cleaning; and water damage restoration and he has reached Journeyman status as a textile cleaner and a water restorer. Evan has a lot of things he likes about working for Pro-Care. He values his co-workers and the clientele our team serves. “I enjoy using my knowledge and experience to help people,” says Evan, and he is proud to work for such an “honest, ethical company.” When he is not on the job at Pro-Care, Evan is a successful professional musician who both performs and teaches the bass guitar. He and his wife are expecting their first child this year.
After a year in the navy and 3 years in retail, Harry Dalvine has been a member of the Pro-Care technical team for over two years. He has earned certification from the IICRC for carpet cleaning and for upholstery and fabric cleaning. He regularly serves as an assistant to Trey Moon in the area rug program. Thanks to experiential learning, Harry can share his professional secret, “Being pro-active is the key to customer service.” He appreciates the way that company organization and structure keep things running smoothly at Pro-Care and values the ease with which everyone works together. When he has a little downtime, Harry enjoys volunteering for community and educational theater, reading, and relaxing with family and friends.
Johnathan Upchurch spent years of supporting designers and furniture businesses as a delivery specialist before joining Pro-Care last year. Johnathan has already earned certification with the IICRC for Carpet and Upholstery cleaning. He says he likes working for Pro-Care because of the feeling of teamwork among the employees, and he appreciates the moral underpinnings of the company mission. Johnathan knows that every client and every job is unique so he brings his best effort to each Pro-Care opportunity. He takes pride in offering “the most outstanding service experience ever.” When not serving the public, Johnathan enjoys following the Tennessee Titans. He shares a busy home life with his wife, three kids, and two pet dogs.
After his work in Fleet Management at the Jet Propulsion Laboratory for NASA and a 15-year career in customer service, Mike Johnson joined the Pro-Care team in 2016. He has already earned certification from the IICRC for cleaning carpet and upholstery in his first year and has risen to the rank of lead technician.Mike says that our company has a “great working atmosphere” and he is proud to be part of a team of knowledgeable professionals. One of Mike’s best take-aways from his first year with Pro-Care is the importance of training and simply taking the extra time necessary to get the best results. A father of three, Mike spends weekends with family and friends.