- John BrowningPresident
- Trey MoonRug Plant Manager
- Wendy MorrisonMarketing and Outreach
- Craig DillingerTechnician
- Evan BrewerTechnician
- Johnathan UpchurchTechnician
- Michael JohnsonOperations and Administration
- Sean SwiftTechnician
- Lucas HaynesTechnician
- Maigain UpchurchOffice Staff
- Javier Gargza Jr.Technician
- Robert BurtonRug Plant Technician
John Browning was cleaning carpets before he could drive. In fact he grew up in the trade, helping his father with Anne’s Carpet Cleaning, the family business, through his school years. In 1989 he signed on with W.W. Grainger where he stayed for eight years and where he met Lisa, who would become his wife. John started a small carpet cleaning company in 1997. Meanwhile, across town, Jim Kirkpatrick was growing his own carpet care business, Pro-Care, which he started in 1995. John bought Pro-Care in ’99 and the company has flourished ever since. Looking back, Browning remembers that after years of textile care experience he still had to learn how to be the sort of business man that could lead, market, and manage daily operations. Now, when he is asked what he likes about being president, John says he most enjoys creating a positive culture in the company and around the office, knowing that this guarantees our clients an outstanding service experience. When in the office, John covers all areas of service, from manning the phones, to prepping equipment and keeping up with correspondence. As busy as he is, between tasks he is known to cut up with the administrative team and staff. When not on the clock, John prioritizes time with his family, and likes to putter around his home workshop or ride his bike.
Throughout his career, Trey Moon has built a strong knowledge base as a fine fabric and textile cleaning specialist. Trey began by working in the dry cleaning industry for six years while in high school and college. This laid an excellent foundation for learning about the various fiber types in fine clothing. In 2005, he joined Pro-Care and earned his first Institute of Inspection, Cleaning and Restoration Certification (IICRC). Since then he has worked with virtually every fiber type and soiling condition known in the industry while providing outstanding service experiences to middle Tennesseans.
Meticulous attention to detail made Trey a prime candidate to become Rug Plant Manager at Pro-Care. He was trained in the cleaning of specialty rugs by industry authority Ruth Travis. He also apprenticed under Ms. Travis for more than a year and a half before taking over management responsibilities in Pro-Care’s Rug Plant. As a WoolSafe approved fabric care specialist, Trey uses the most advanced cleaning methods available.
A native of Nashville, Trey holds a Bachelor of Science Degree from Middle Tennessee State University. Along with Trey’s 15 years of experience in Fine Fabric care, he also holds a Master Textile Cleaner title, the highest designation in the professional textile maintenance industry. His seven IICRC certifications include Rug Cleaning; Upholstery and Fabric Cleaning; Carpet Cleaning; Odor Control; Color Repair; Carpet Repair and Re installation; Stone, Masonry and Ceramic Tile Cleaning
Wendy Morrison has spent 15 years in sales and interior design. A Nashville native, she joined the Pro-Care family in the summer of 2017. Her work as a Client Care Specialist allows Wendy to be a Brand Ambassador for the company, visiting partner businesses, answering questions about the referral program and our services, keeping website and social media feeds updated and participating in community events. Wendy is a published designer and writer with an MLA from the University of North Carolina, Asheville. She stands behind Pro-Care’s emphasis on service and enjoys being part of such a qualified and experienced team, “I truly believe in the Pro-Care mission which is all about providing outstanding service. I enjoy using my creativity and sales experience to promote the company.” When she is not ‘on the road’ or behind her desk, Wendy loves creative projects and time with family.
Craig Dillinger is a jack-of-all-trades. Craig provides support by managing tools and equipment, preparing rooms for cleaning and protection services, and insuring thorough service and consistent work flow. Craig holds multiple industry certifications. He says the best part of working for Pro-Care are “the co-workers and work environment.” His outside interests include music concerts, sports, cooking on the grill, and giving a great haircut. Wed to Pro-Care’s Office Supervisor Andrea (the voice on the phone when clients call with questions or appointment requests), Craig is the proud ‘papa’ of Kitty, their Maltipoo.
Evan Brewer is among Pro-Care’s most experienced technicians.Now in his 8th year with the company, Evan is certified by the IICRC in carpet cleaning; carpet repair and re-installation; odor control; stone, masonry, and ceramic tile cleaning; upholstery and fabric cleaning; and water damage restoration and he has reached Journeyman status as a textile cleaner and a water restorer. Evan has a lot of things he likes about working for Pro-Care. He values his co-workers and the clientele our team serves. “I enjoy using my knowledge and experience to help people,” says Evan, and he is proud to work for such an “honest, ethical company.” When he is not on the job at Pro-Care, Evan is a successful professional musician who both performs and teaches the bass guitar. He and his wife are enjoying being first-time parents.
Johnathan Upchurch spent years of supporting designers and furniture businesses as a delivery specialist before joining Pro-Care last year. Johnathan has already earned certification with the IICRC for Carpet and Upholstery cleaning. He says he likes working for Pro-Care because of the feeling of teamwork among the employees, and he appreciates the moral underpinnings of the company mission. Johnathan knows that every client and every job is unique so he brings his best effort to each Pro-Care opportunity. He takes pride in offering “the most outstanding service experience ever.” When not serving the public, Johnathan enjoys following the Tennessee Titans. He shares a busy home life with his three kids.
After his work in Fleet Management at the Jet Propulsion Laboratory for NASA and a 15-year career in customer service, Michael Johnson joined the Pro-Care team in 2016. After earning certification from the IICRC for cleaning carpet and upholstery in his first year, he quickly rose to the rank of lead technician and now serves in Operations and Administration . Michael says that our company has a “great working atmosphere” and he is proud to be part of a team of knowledgeable professionals. Michael says, “I take pride in assisting clients and addressing their questions. Honest answers and expected results put customers at ease.” Michael spends weekends with family and friends.
Sean started cleaning carpet in 2011 and he joined the Pro-Care team in the Fall of 2013. Sean remembers how much he enjoyed learning about all the chemistry of the cleaning industry. In 2016 he took time to work on Broadway and to travel the country, building power lines. He was came back to Pro-Care in 2020 and now regularly racks up positive reviews. Sean spends his summer weekends on the lake.
After 12 years in the food service industry, Lucas joined the Pro-Care team in late 2021. Lucas has already acheived WoolSafe certification through the IICRC and is quick to say “I am always learning.” Lucas likes the workplace environment at Pro-Care and says he has a better quality of life since coming on board. He is a husband and father and enjoys spending time with his family.
After completing her Bachelor’s Degree in Commercial Arts and Photography and 12 years of customer service, Maigain joined Pro-Care’s team in 2021. Maigain is the friendly voice on the phone and the friendly face in the front office. She values the atmosphere of open communication and teamwork needed to provide the most outstanding service experience to each Pro-Care client. When not in the office, Maigain enjoys hiking in Tennessee’s many state parks or painting for fun and relaxation. She is a proud dog-mom to her Pomeranian Sadie.
Javier Gargza Jr.
After graduating from the Conservatory of Recording Arts & Sciences and over 10 years in the service industry, Javier joined the Pro-Care team in 2021. In his first year he has already earned certification from the IICRC as a WoolSafe Fiber Care Specialist. A father of one, Javier enjoys spending time with family & friends and making music.
Robert is our youngest team member, but his can-do attitude and his natural ability to spot details make him a valuable specialist in the rug plant. Mentored by rug plant veteran Trey Moon, Robert is a welcome addition to our Pro-Care family for his friendly demaeaner and his professional aptitude. Robert is often to be seen wearing his signature headphones and enjoying audiobooks while hard at work.